Vacancy: Service Delivery Coordinator

Job description

Area of direct responsibility:

Responsible for the overall project management (planning and scheduling) of all IPU service, repair and warranty related activity, including allocating labour resources and ensuring job packs and paperwork are ready for completion of jobs to allow timely and accurate completion of client invoices.  Provide first class customer service for our service clients.

Read on for the full job description and if you think you have what we’re looking for, email your CV to hr.recruitment@ipu.co.uk to apply!

 

Key responsibilities:

To schedule service, repair, cleans and warranty jobs for the Group

To prepare/check Service and repair quotes to ensure margin levels are acceptable

To ensure all costs are included within the quotes provided to clients

To develop and implement robust processes for each activity area, seeking to continually improve our efficiency and effectiveness

To maintain the site calendars with allocated jobs and resources

To ensure all site/job related paperwork and arrangements are complete prior to job commencement:

  • work permits are arranged
  • RAMS available
  • PO received from client
  • Materials ordered
  • Tools available
  • Additional equipment hired
  • Qualification/certifications confirmed

To liaise with the client to inform of our arrival on site to carry out agreed works

To liaise with client to obtain post-work feedback/satisfaction level

To provide customer reports when required

To consistently achieve agreed delivery standards

To ensure all warranty parts are recorded, booked in and checked

To ensure all warranty SLA’s are achieved on valid warranty claims

To develop and maintain strong collaboration and communications between services and sales within the group in order to deliver the needs of the business, ensuring quality and customer service are never compromised

To complete service proposal/tendering documentation required by customers

To provide general cover where required

 

Other responsibilities:

  • Ensure personal compliance with all Company Health and Safety requirements
  • Ensure personal compliance and promotion of the Company’s Equal Opportunities and Dignity at Work policies
  • Ensure personal compliance with the Company’s Bribery policy
  • Proactively raise NCR’s where appropriate
  • Proactively investigate and close allocated NCR’s
  • Proactively seek industry knowledge and professional development opportunities
  • Undertake other duties as requested by a senior member of staff
  • It is a condition of this role that you make yourself available for and take full advantage of any training and development identified as either specific and directly related to the role or is developmental in any area.

Experience and Competencies:

  • Strong organisational and planning skills (Project Management qualification would be desirable)
  • Technical background would be desirable
  • Able to prioritise and handle multiple conflicting priorities.
  • Health & Safety qualification would be desirable (IOSH)
  • Experienced in designing and creating SOP’s
  • Expert in customer service principles and delivery
  • Highly influential and persuasive
  • Change Management experience
  • High level of commercial awareness
  • Self-starter and self-motivated
  • Collaborative team player
  • Excellent communicator, both verbal and written
  • Enthusiastic
  • Problem Solver
  • Decisive

Does this sound like you? Email your CV to hr.recruitment@ipu.co.uk to apply!